Política de envío

Shipping Policy for Eco Raíces

Last Updated: June 9, 2025

Thank you for shopping with Eco Raíces! Our top priority is to ensure your new plants arrive at your home healthy and ready to thrive. As we are shipping live, delicate organisms, we have developed the following policy to create the best possible experience for both you and your plants.

By placing an order with us, you agree to these terms.

1. Order Processing Time

  • Please allow 3-5 business days for our team to process, prepare, and package your order.
  • We often need to prepare plants for transit (e.g., ensuring the soil has the right moisture level), so this processing time is essential for their safety. You will receive a notification once your order has shipped.

2. Shipping Schedule

  • To prevent your live plants from sitting in a carrier's warehouse over the weekend, we only ship orders on Mondays and Tuesdays (excluding federal holidays).
  • Orders placed on or after Tuesday will be held and shipped the following Monday. This ensures your plants spend the minimum amount of time in a box and arrive before the next weekend.

3. Shipping Methods and Carriers

  • We ship via USPS and UPS. You can select your preferred shipping method and speed during checkout.
  • We highly recommend choosing an expedited shipping option (e.g., Priority or 2-Day Air) to minimize transit time and stress on the plants. While more economical options are available, longer transit times increase the risk of plant damage, for which we cannot be held responsible.

4. Shipping Destinations & Restrictions

  • We currently ship to the contiguous 48 United States. We do not ship to Alaska, Hawaii, P.O. boxes, or APO/FPO addresses at this time.
  • State Agricultural Laws: You, the customer, are responsible for knowing your state's laws regarding the importation of live plants. Eco Raíces is not liable for any orders confiscated, delayed, or destroyed by state agricultural departments. We recommend you check your state's regulations before ordering. We are unable to ship certain plants to states with strict regulations like California and Arizona.

5. Extreme Weather Policy

  • The safety of the plants is our primary concern. We will check the weather conditions at our location in Florida and at your destination.
  • If temperatures are extreme (typically below 40°F or above 90°F) along the transit route, we reserve the right to hold your order until conditions are safer for the plants. We will notify you via email if your order is being held due to weather.
  • We are not responsible for plant damage caused by extreme heat or cold during transit or if the package is left outside at its destination. Please track your package and bring it inside immediately upon delivery.

6. Packaging

We take great pride in our packaging. Each plant is carefully secured in its pot, wrapped to protect its leaves, and packed snugly in a sturdy box to minimize movement and damage during its journey.

7. What to Expect Upon Arrival (Normal Plant Stress)

Shipping is stressful for plants. When unboxing your new plant, please expect some signs of normal transit stress. These are not considered damage:

  • A little wilting or "drooping."
  • One or two yellow or broken leaves.
  • Minor soil spillage in the box.

Most plants will recover within a few days once they are unboxed, watered appropriately, and placed in suitable light.

8. Damaged Plant Policy

While we do our best to ensure safe arrival, severe damage can occasionally occur.

  • If your plant arrives severely damaged, crushed, or dead, you must contact us within 48 hours of the documented delivery time.
  • To file a damage claim, please email us at [Your Customer Service Email] with:
    1. Your order number.
    2. Clear photos of the damaged plant(s).
    3. A photo of the shipping box.
  • After reviewing your claim, we will determine the best course of action, which may be a replacement or store credit at our discretion. We do not offer refunds on live plants. Claims submitted after 48 hours will not be honored.

9. Incorrect Address & Returned Packages

Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.

10. Local Pickup

For our local customers in the Richmond West/Miami area, we offer a local pickup option. You can select "Local Pickup" at checkout to waive shipping fees. We will email you when your order is ready with instructions on pickup times and location. Please do not arrive until you have received this confirmation email.

11. Contact Us

If you have any questions about our shipping policy, please don't hesitate to contact us at nativeecoraices@gmail.com.